We also have a Glossary of Terms to help with some of the technical terms used.

Click on the section heading below to have the question and answer displayed.

1.1 What is the dial-up number I should use?
You should dial in on 0845 667 1676

1.2 What are the server settings?
Primary DNS is 212.1.128.40
Secondary DNS is 212.1.128.42

1.3 How can I change my dial-in username?
Contact support@condoris.net to arrange a new username.

1.4 Why does my connection takes a long time to validate password?
Your dial-up connection settings require the Logon To Network option to be set to FALSE in order to avoid any connection delay. For more information see our Support Page.

1.5 Why does my dial-up account login contain letters and numbers?
Many ISPs give your accounts (dial-up, web and email) the same meaningful login, for example youraccount and youraccount@isp_name.net. Our non specific login means that hackers will not easily guess your account login from your email address.

2.1 What is my Email address?
Your Email address depends on the initial Alias you supplied when you set-up your account.
It will take the format youraddress@condoris.net

2.2 What is the incoming server name?
The incoming (POP3) server is called pop3.condoris.net

2.3 What is the outgoing server name?
The outgoing (SMTP) server is called smtp.condoris.net

2.4 Why does my POP3 account login contain letters and numbers?
Many ISPs give your accounts (dial-up, web and email) the same meaningful login, for example youraccount and youraccount@isp_name.net. Our non specific login means that hackers will not easily guess your account login from your email address.

2.5 How do I change my POP3 password?
You can change your POP3 password via the Maintenance Application. This is accessed via the Support Pages.

2.6 How do I add Aliases?
You can change Aliases to your POP3 accounts via the Maintenance Application. This is accessed via the Support Pages.

2.7 How do I remove Aliases?
You can remove Aliases from your POP3 accounts via the Maintenance Application. This is accessed via the Support Pages.

2.8 How do I create additional POP3 accounts?
You can create new POP3 accounts via the Maintenance Application. You will have to provide an initial Alias to the POP3 when you create it. This is accessed via the Support Pages.

2.9 How do I configure Outlook Express?
We have provided information on configuring Outlook Express here.

3.1 How do I create my webspace?
You can create your webspace via the Create Host option in the Maintenance Application. You will also need to create an FTP account. This is accessed via the Support Pages.

3.2 How do I create an FTP account?
You can create your FTP account via the Maintenance Application. This is accessed via the Support Pages.

3.3 How do I access my webspace?
Once you have created your host name and ftp account, you can use any FTP software to access your webspace. You can see how to configure CuteFTP.

3.4 What is the URL of my webspace?
Your webspace can be accessed via the URL www.yourhostname.condoris.net

3.5 How do I make the most of my webspace?
We have supplied some advice pages to help you best utilise your webspace.

3.6 What can I use my webspace for?
You can use your webspace for anything non-corporate that does not contravene our AUPs or our Terms & Conditions.

3.7 How can I find out how many visitors my website is having?
You can add a hit counter to your website. More information is available on the making the most of your website page.

3.8 How do I tell if my website is having too much traffic?
If your website is getting too many hits, we will notify you. Your site can then be upgraded to the relevant high usage tariff.

4.1 What is USENET?
USENET is similar to a large international bulletin board. It consists of tens of thousands of discussion groups, each on a particular topic. People then send messages to these NewsGroups, that any person with NewsGroup access can read or download.

4.2 What is the NewsGroup server called?
The NewsGroup server is called news.condoris.net

4.3 How do I ask for a new newsgroup to be added?
If you would like a NewsGroup added, contact newsmaster@condoris.net

4.4 How can I avoid getting SPAM or stop someone who is already sending SPAM to my address after using a NewsGroup?
Unfortunately, some individuals and organisations use the NewsGroups as a means to procure email addresses that they use for unsolicited email (junk mail and advertising). We recommend that you deal with software like Scan Mail, which allows you to download your email headers first, and delete any unwanted SPAM avoiding your email software having to download the entire message.

5.1 Do you have game servers?
We will shortly be releasing our new game servers.

5.2 Do you allow IRC?
Yes. You can use all the major Chat software through our service.

5.3 What modem standards do you support?
We support all the major standards including K56 and V90. We also support ISDN.

5.4 How do I close my account?
To close your account, send an email to accounts@condoris.net